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FAQs

Here are answers to frequently asked questions:

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Where is my nearest food distribution centre?

Please go to the locations page to find the address and opening times of each of our food distribution centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.

What’s in a typical food box?

A typical food box contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food box includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits.

Can the food box be adapted to special dietary requirements?

Our foodbank can usually adapt your food to suit your dietary needs. Please discuss your requirements with your careworker at the referral agency that gives you the voucher.

Will the food box cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of baby items, which we can give to you. Please let your care worker at the referral agency that is supporting you know what additional items your require for your baby. We will also signpost you to local provision of further support where possible.

I can’t afford to buy toiletries, cleaning materials and other household products.  Can you help?

We have a supply of these products. Please talk to you the care worker at the referral agency that is supporting you.

What if I can’t get to the food distribution centre?

Your care worker may be able to deliver your food parcel to you.  Please discuss this with your care worker at the referral agency that gives you a voucher.

 

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