Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, schools, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.  If you are Ukrainian Вітаємо в Андовері 

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 0808 812 6681 to speak to Test Valley Citizens Advice, a referral agency partner of Andover foodbank, about getting a voucher. Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. If you have any questions, please contact the food bank on 01264 362111 or [email protected]

3. Bring  your foodbank voucher to your nearest food distribution centre. 

You can find a list of our local centres and opening times here. When you arrive you can exchange your foodbank voucher for a box of three days of emergency food.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

You may also wish to look at our support resources leaflet to find a local agency or organisation who can provide you with help.

Cost of living crisis

The increased cost of living is putting significant pressure on finances, and this can be very isolating and stressful.  There is a range of support and advice available and while it is difficult to ask for help, it is better to act early if you can.

Below are a variety of links to sites for advice, local support, energy saving suggestions and quick cook recipes. They may not all be appropriate for you but may be of some use.

Test Valley Borough Council Cost of Living Crisis local links page

Unity local agency directory

Which? energy saving suggestions

Money Saving Expert energy saving tips

One pot / 15 minute meals and other recipes by Jack Monroe

BBC budget meals and cooking energy tips

Andover Clothing Exchange for second hand school uniform and baby items

Coping with financial worries – NHS (

Turn2Us cost of living links


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